Refund and Returns Policy
Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
The 30-day period is counted from the purchase date or the delivery date of the product.
To be eligible for a return, your item must be unused, in resalable condition, and in the same condition that you received it. It must also be in the original packaging, with all original tags and labels intact.
Several types of prodcuts are exempt from being returned:
- All custom-made, personalized or engraved pieces are final sale.
Additional non-returnable items:
- Gift cards
To complete your return, we require a receipt or proof of purchase.
myheART the gallery by Fulop Tibor reserves the right to refuse returns that are unauthorized and/or not sent in accordance with the return policy detailed online. In the case of unauthorized or non-standard returns, the purchased items will be returned to the shipping address specified in the original order.
We will not compensate for returned packages lost in the return shipping – therefore we recommend that you send all items by registered post.
There are certain situations where only partial refunds are granted:
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days. Please note that depending on your bank or card issuer, there may be additional processing time before the refund is fully reflected in your account.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at myheartthegallery@gmail.com or visit us at our physical store, myheART the gallery by Tibor Fulop, Georgiou Drosini 11, Kifisia, 14562.
Gifts
If the item was marked as a gift when purchased and shipped/given directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
Several types of gift prodcuts are exempt from being returned and/or exchanged:
- All custom-made, personalized or engraved pieces.
Shipping returns
To return your product, you should mail your product to or visit us physically at: myheART the gallery by Tibor Fulop, Georgiou Drosini 11, Kifisia, 14562
If you are returning an item because of an error on our part or because it is defective, there will be no cost to the customer. Please reach out to us to coordinate your return at myheartthegallery@gmail.com or call us at +30 693 6219089.
Should you wish to return or exchange your order for personal reasons including a change of heart, you will be responsible for any postal charges relating to the return and you can use the postal or courier service you wish. For your protection, we recommend that you always use a recorded-delivery service.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at myheartthegallery@gmail.com or call us at +30 693 6219089 for questions related to refunds and returns.
